The Pine Medical Centre

Fredora Avenue, Hayes, UB4 8RB

It's Tuesday 12:07 AMSorry, we're closed


Telephone: 0208 432 8569

Fax: 0208 573 2082

Out of Hours: 111

Complaints Procedure

We always try to provide a high level of care and an excellent quality of service, but there may be times when you feel this has not happened.  The following explains what to do if you have a complaint about the services we provide.

In the first instance, we would always endeavour to address and resolve your complaint in person at the time. If this cannot be achieved, the next step would be to forward your complaint in writing to our Practice Manager with details of the complaint.  A letter of acknowledgement will be sent to you within 3 working days of receipt of your complaint.  Your complaint will be fully investigated by our Practice Manager and / or (GP Partners) and a written response will be sent to you within 14 working days (not including Saturdays or Sundays).

We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed.  We hope that you will feel satisfied that we have dealt with the matter thoroughly, however, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

Please note that we have to respect our duty of confidentiality to our patients and patient’s consent will be necessary if a complaint is made by a third party.

Download our complaints procedure

Download our Complaints Leaflet

Download our Compaint Form

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Opening Times

  • Monday
    08:30 - 18:30
  • Tuesday
    08:30 - 18:30
  • Wednesday
    08:30 - 16:00
  • Thursday
    08:30 - 18:30
  • Friday
    08:30 - 18:30
  • Saturday
  • Sunday